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    • Refund & Exchange Policy

    CANCELLATIONS, EXCHANGES, REFUNDS, RETURNS, REPLACEMENTS
    Last Updated: 10-02-2023

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    ORDER CANCELLATIONS
    We accept order cancellations within 1 hour. After that, it is on a case by case basis. If you order has begun processing, we may allow a cancellation with a partial refund depending on how far into the production process we are with your order.

    DAMAGED ITEMS
    We will replace any product or print damaged in transit. This includes personalized/customized products. You must contact us via email at artfullifedesigns@gmail.com within 10 business days of delivery of your item & include PHOTOS of damaged item & packaging. We do not offer reprints on custom or personalized orders unless there is an inaccuracy (due to our mistake), defect or damage. We cannot give reprints due to slight color variances as color varies between computer monitors on the web and actual printed products.

    NON-RETURNABLE ITEMS

    • Gift cards
    • Digital Art Printables
    • Instant Download Signs/Templates
    • Personalized/Customized Products, Prints, Digital Files


    EXCHANGES (if applicable)
    Due to the bespoke nature of personalized items, we cannot accept returns on personalized/customized items. We will replace any item that is defective or damaged in transit. (See section on DAMAGED ITEMS). To be eligible for a return, you must contact us with your request within 30 days of purchase. Your non-personalized/customized item must be unused and in the same condition that you received it. If you need to exchange it for the same item, send us an email to artfullifedesigns@gmail.com to get a return authorization first & pay for additional shipping charges. Send your item to: Artful Life Designs 2207 E Elm St, New Albany, Indiana US 47150. Do not ship to any other address other than the one listed here.

    REFUNDS (if applicable)
    Due to the bespoke nature of personalized items, we cannot offer refunds on personalized/customized items. We will replace any item that is defective or damaged in transit. (See section on DAMAGED ITEMS). For non personalized/customized items: To be eligible for a refund on an eligible return, you must contact us with your request within 30 days of purchase. Your non-personalized/customized item must be unused and in the same condition that you received it.You must send us an email at artfullifedesigns@gmail.com to get a return authorization first. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping charges will not be refunded. If you are approved, then your refund will be initiated within 5 business day, and a credit will automatically be applied to your credit card or original method of payment in the time frame as needed by those institutions.

    LATE OR MISSING REFUNDS (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at artfullifedesigns@gmail.com.

    SALE ITEMS (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    SHIPPING
    To return your product, you should mail your product to: Artful Life Designs 2207 E. Elm St., New Albany, Indiana US 47150.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please allow 2-4 weeks for a replacement to arrive.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.