Refund & Exchange Policy

Cancellations, Refunds & Exchanges

Last Updated: July 2025

At Artful Life Designs, all of our products are digital files. We do not sell, ship, or deliver any printed or physical items. Because of the nature of digital downloads and editable templates, all sales are final.

Customer Support Hours

If you need assistance with your order or have any questions, our support team is available Monday–Friday, 9 a.m. to 5 p.m. EST.

We do not monitor emails or provide support on the following U.S. holidays: New Year's Day, Memorial Day, July Fourth, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. Messages received during weekends or holidays will be answered the next business day.

Order Cancellations

You may request a cancellation within 1 hour of placing your order, provided your file has not already been accessed or downloaded. After that, cancellations are not guaranteed and are handled on a case-by-case basis.

Refunds & Exchanges

Due to the instant-access nature of our products, we do not offer refunds or exchanges once a file has been delivered, downloaded, or accessed (including via Templett). Please review all product descriptions, images, and size details before purchasing.

If you experience a technical issue with your file or have trouble accessing your order, we're happy to help — just email us at artfullifedesigns@gmail.com and we'll do our best to resolve the issue promptly.

Accidental or Duplicate Orders

If you accidentally place a duplicate order and have not accessed or downloaded the files, please contact us within 24 hours. We may offer a refund at our discretion if the files remain unused.

Damaged or Defective Files

If your file is incomplete, corrupted, or otherwise unusable, contact us and we’ll provide a working version as quickly as possible. While we can't offer refunds for digital products, we’re committed to ensuring you receive a working file.

Still Have Questions?

We’re always here to help. Reach out to us at artfullifedesigns@gmail.com with any questions about your order.