FAQs

What are your days/hours of operation?

We operate M-F, 9-5, EST. Orders received after 5 p.m. on Friday, Saturdays & Sundays begin processing on Monday a.m. We don't work on these U.S. Holidays: New Year's Day, Labor Day, Memorial Day, July Fourth, Thanksgiving, Christmas Eve & Christmas Day.

Do you offer editing services for templates/printables?

If you are having editing issues, we are here to help and answer questions, but we do not offer design/editing services. Our templates are for customers to self-edit. Editing instructions are included with each order and online at Templett.

What if I don’t get an email from TEMPLETT for my template order?

Check your Spam folder first. If you don’t have access to the email you purchased with or can’t locate the email from Templett, go to https://templett.com/design and enter the email address linked to your order. Then click on “Don’t have access to this account?” Follow the prompts to access your account. After you’re logged in, update your email address in your account profile. Do NOT use a privaterelay appleid email address. It will block all emails from templett.com.

Where can I find more information about template purchases?

You can find more information on Template orders here: https://artfullifedesigns.com/pages/editable-template-orders-important-information

What if I want to cancel my order?

We accept cancellations within 1 hour for Print Orders. After that, it's on a case by case basis. If your order has begun processing, we may allow a cancellation with a partial refund depending on how far into the production process we are with your order. We do NOT accept order cancellations on Instant Digital Download or Template purchases.

How will I receive my Digital Order?

Designs may be offered as Instant Download (non-customized, ready-to-print) Designs or Self-Edit Templates. For ready-to-print designs, you will be able download when logged into your account as soon as your payment processes. For self-edit templates, you will receive an email directly from Templett.com with instructions regarding setting up your account and editing your template. Find more information on self-edit templates by visiting this page: Editable Template Orders.

Will I get a digital proof of my print order before you print and ship?

We don't send proofs of non-personalized or non-customized orders. We will print & ship your order according to our current processing schedule. IMPORTANT: Saturdays, Sundays and Holidays are not considered business days!

Why type of shipping do you offer?

Currently we ship to North America only (US & Canada). Shipping times and options vary depending on the product. Please stop by our PROCESSING/SHIPPING page for processing and shipping options for each of our products.

What if my order is damaged or incorrect?

We're confident in the quality of our products and want your complete satisfaction! We inspect all printed products carefully for defects and accuracy. We'll gladly replace any product or print damaged in transit. You must contact us via email at artfullifedesigns@gmail.com within 10 business days of delivery of your item & include photos of damaged item & packaging. We can't give reprints due to slight color variances as color varies between computer monitors on the web and actual printed products. Please stop by our REFUND/EXCHANGE POLICY page for complete information on refund and exchange options.

What are Customs Fees and Taxes for International Orders?

Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. The buyer is responsible for all customs fees and/or taxes.